Kneesrback
47 Clipstone St, London +44 20 7631 3200

Privacy Policy

Last updated:

This Privacy Policy explains how Kneesrback (“we”, “our”, “us”) collects, uses, stores and shares personal information when you visit our website at kneesrback.world or interact with our coaching services from our studio at 47 Clipstone St, London W1W 6PP, United Kingdom.

1. Who we are

Kneesrback is a small independent coaching studio based in London. We provide lifestyle coaching focused on daily routines, habit design and personal scheduling. We are the data controller responsible for the personal data described in this policy.

2. Information we collect

We try to collect as little personal data as possible. The information we may process includes:

  • Identification details you provide via our contact form, such as your name and email address.
  • The free-text content of any message you choose to send us.
  • Limited technical information automatically generated by your browser, such as device type, anonymised IP region and pages viewed.
  • Billing details and correspondence relating to coaching programmes you purchase.

3. How we use your information

Personal data is used to provide you with the services and information you request, including:

  • Replying to enquiries submitted through the contact form.
  • Scheduling, delivering and following up on coaching sessions.
  • Issuing invoices and meeting our accounting obligations under United Kingdom law.
  • Maintaining the security and stability of this website.

4. Lawful bases

We rely on the following lawful bases under United Kingdom data protection law:

  • Consent when you tick the consent box on our contact form.
  • Contract when you book a paid coaching programme.
  • Legal obligation for record-keeping and tax requirements.
  • Legitimate interests for maintaining a secure, working website and replying to general questions.

5. Cookies and similar technologies

This website uses only the essential cookies required for the site to operate, plus a small local-storage entry that remembers your choice regarding the cookie banner. For further details see the Cookies Policy.

6. Sharing your information

We do not sell personal data and we do not share it with advertising networks. We may share limited information with carefully selected service providers (such as our email host or scheduling platform) strictly to deliver the service you have asked for. All providers act under written instructions and contractual data protection commitments.

7. International transfers

Where any provider stores data outside the United Kingdom, we rely on appropriate safeguards recognised by United Kingdom law, including standard contractual clauses.

8. How long we keep data

Enquiry messages are kept for up to twenty-four months and then deleted unless you become a client. Client records are kept for as long as required by tax and accounting rules in the United Kingdom, after which they are securely destroyed.

9. Your rights

Under United Kingdom data protection law you have the right to:

  • Access a copy of the personal data we hold about you.
  • Ask us to correct information that is inaccurate or incomplete.
  • Request deletion of your data where there is no overriding legal reason to keep it.
  • Restrict or object to certain types of processing.
  • Withdraw your consent at any time where consent is the legal basis.
  • Lodge a complaint with the Information Commissioner’s Office.

10. Security

We use industry-standard technical and organisational measures to protect personal data, including encrypted connections, restricted staff access and regular reviews of our suppliers.

11. Children

Our services are intended for adults aged eighteen and over. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.

12. Changes to this policy

We may update this policy from time to time. Material updates will be reflected by changing the date at the top of the page. We recommend reviewing it occasionally to stay informed.

13. Contact us

For privacy questions, please write to us at 47 Clipstone St, London W1W 6PP, United Kingdom, ring +44 20 7631 3200 or use the email handle touch@kneesrback.world from our Contacts page.